Will I be able to watch the live event from my location?
Yes. The live event is available worldwide.
Are there any additional fees to watch the video replays?
No, there are no additional fees.
LOGIN AND PAYMENT
How do I create an account?
Step 1. Press the image of the content you wish to watch or press Sign up now to buy your digital pass.
Step 2. Press the Watch button and/or select the Sign up option at the top of the form.
Step 3. Fill in the form with your full name, email address and password and press the Register button.
You will receive an email confirmation for a successfully created account. To find out how to make a purchase, proceed to the next section.
How do I make a purchase?
Step 1. Click on the Watch button on the content you wish to watch and wait for the login form to appear. Login with your credentials (email and password).
Step 2. Select the desired price option from the dropdown menu.
Step 3. Enter the required information.
Step 4. Press the Pay button.
You will immediately receive access and an email confirming your purchase. In case the page does not load, please press the refresh button.
How do I login and watch?
Step 1. Click on the Log in button in the top right corner or on the Watch button on the content you wish to watch.
Step 2. On the form that appears, enter your login credentials (email and password).
Step 3. Click on Login.
The page will then refresh and if you have already purchased, the paywall will disappear. If you haven't purchased, please follow the guidelines above on How do I make a purchase.
How do I reset my password?
Step 1. Navigate to the login form by clicking on the Watch button or on the Log inbutton in the top right corner.Support Center
Step 2. Press the Forgot Password button below the password field on the login screen.
Step 3. Enter your email address and press the Submit button.
Step 4. Leave the tab with the form open. In a new tab check your email for a Token that you can use to update your password.
Step 5. Copy and paste the Token along with your New Password and press the Submit button.
Your password will be updated. Please login with your email address and new password.
If you do not receive a password reset token please visit our Support Center.
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Can I watch on multiple devices with my account?
You may only watch on one device at any one time.
Is payment on your site secure?
Yes! All sensitive data we handle is sent via SSL.
This is not indicated as a site-wide use of HTTPS as it is not; it’s purely the calls that need to be made via HTTPS such as private user details or payment information.
The security of the site is visible using any website inspection tool.
Why was my credit card declined?
Credit or debit card can be declined in the following cases:Support Center
1. Lack of funding.
2. The fraud control system flagged the user as suspicious.
Please contact your bank.
For additional questions or assistance, please visit our Support Center.
What is a CVV number and how do I find it?
The CVV Number (“Card Verification Value”) is the 3 digit number located at the back of your VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.
Where can I find your Terms and Conditions?